- Workshops
Customer and Complaints Data. So What?
A Customer First Club workshop on turning customer and complaints data into insight that influences Board decisions, drives service improvements and reduces Stage 1 and Stage 2 complaints.
About this event
A workshop as part of the Vantage Customer First Club
Key Themes and Objectives:
- Compare how members are turning customer data into actionable insight
- How are you using insight to influence decision-making at board level?
- How has insight directly led to service improvements?
- What steps are you taking to reduce complaints at S1 and S2 and how are you measuring the impact of those changes?
- How are you preparing for future trends in data and customer experience? (e.g. predictive analytics and AI?)
Save the Date
18th March 2026
10.00 – 12.00
Online Event