- Workshops
CRM, Digital journeys and AI
How housing providers are moving beyond technology implementation to joined-up, personalised customer journeys, with Lou Zonato sharing out-of-sector insight on AI that removes friction without losing empathy.
Events
Insights, collaboration and better outcomes
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- Workshops
Demonstrating VFM in R&M
How Assets and Repairs leaders are evidencing the value delivered by R&M to Executive Teams and Boards, where future efficiencies will come from, and how data and AI are sharpening performance.
- Workshops
Strategy & Approaches for System Implementation & Development
How business change, ICT and operations teams align to deliver successful system implementations, with speakers from Magenta Living, Housing Plus Group and Clarion Housing Group sharing lessons learnt.
- Workshops
Quality Assurance in Retrofit & Development
Where quality risks and defects are emerging in retrofit and new build, whether PAS 2035 provides enough control, and how to assure work across the delivery lifecycle, with Clarion Housing Group and Mantle Law.
- Working Group
VFM Working Group
The second meeting of the VFM working group, where Performance Club members share where they are finding savings, the progress made so far and their plans for driving greater value.
- Roundtable
CEO Roundtable with the Regulator of Social Housing
A year into the new inspection framework, CEOs and Deputy CEOs join Karen Doran of the Regulator and Steve Stride of Poplar HARCA to discuss efficiencies, tenant satisfaction and what is making the biggest difference.
- Working Group
Voids Working Group
A cross-club working group on where void performance gets stuck between assets, customer and decarbonisation teams: who owns decisions and hand-offs, and how retrofit affects turnaround, cost and experience.
- Roundtable
CEO State of the Sector FY25/25 report Launch with the RSH
Vantage State of the Sector FY25/26 report launch round table online event to bring together CEOs from across the country facilitated by Rob Bryan, CEO, Vantage.
- Roundtable
Exec Directors State of the Sector FY25/25 report Launch with the RSH
An online roundtable for Executive Directors, facilitated by Rob Bryan, with Will Perry of the Regulator of Social Housing revealing the Financial State of the Sector FY25/26 results and the sector's strategic priorities.