- Workshops
CRM, Digital journeys and AI
How housing providers are moving beyond technology implementation to joined-up, personalised customer journeys, with Lou Zonato sharing out-of-sector insight on AI that removes friction without losing empathy.
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How housing providers are moving beyond technology implementation to joined-up, personalised customer journeys, with Lou Zonato sharing out-of-sector insight on AI that removes friction without losing empathy.
How Assets and Repairs leaders are evidencing the value delivered by R&M to Executive Teams and Boards, where future efficiencies will come from, and how data and AI are sharpening performance.
A cross-club working group on where void performance gets stuck between assets, customer and decarbonisation teams: who owns decisions and hand-offs, and how retrofit affects turnaround, cost and experience.