- Workshops
CRM, Digital journeys and AI
How housing providers are moving beyond technology implementation to joined-up, personalised customer journeys, with Lou Zonato sharing out-of-sector insight on AI that removes friction without losing empathy.
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Clear filters Showing 3 upcoming events
- Roundtable
CEO Roundtable with the Regulator of Social Housing
A year into the new inspection framework, CEOs and Deputy CEOs join Karen Doran of the Regulator and Steve Stride of Poplar HARCA to discuss efficiencies, tenant satisfaction and what is making the biggest difference.
- Working Group
Voids Working Group
A cross-club working group on where void performance gets stuck between assets, customer and decarbonisation teams: who owns decisions and hand-offs, and how retrofit affects turnaround, cost and experience.