- Workshops
CRM, Digital journeys and AI
How housing providers are moving beyond technology implementation to joined-up, personalised customer journeys, with Lou Zonato sharing out-of-sector insight on AI that removes friction without losing empathy.
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- Workshops
Quality Assurance in Retrofit & Development
Where quality risks and defects are emerging in retrofit and new build, whether PAS 2035 provides enough control, and how to assure work across the delivery lifecycle, with Clarion Housing Group and Mantle Law.
- Working Group
Voids Working Group
A cross-club working group on where void performance gets stuck between assets, customer and decarbonisation teams: who owns decisions and hand-offs, and how retrofit affects turnaround, cost and experience.