- Workshops
CRM, Digital journeys and AI
How housing providers are moving beyond technology implementation to joined-up, personalised customer journeys, with Lou Zonato sharing out-of-sector insight on AI that removes friction without losing empathy.
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How housing providers are moving beyond technology implementation to joined-up, personalised customer journeys, with Lou Zonato sharing out-of-sector insight on AI that removes friction without losing empathy.
How Assets and Repairs leaders are evidencing the value delivered by R&M to Executive Teams and Boards, where future efficiencies will come from, and how data and AI are sharpening performance.
How business change, ICT and operations teams align to deliver successful system implementations, with speakers from Magenta Living, Housing Plus Group and Clarion Housing Group sharing lessons learnt.
Where quality risks and defects are emerging in retrofit and new build, whether PAS 2035 provides enough control, and how to assure work across the delivery lifecycle, with Clarion Housing Group and Mantle Law.